Volo Commerce Corona COVID-19 Business Continuity and Preparedness

This is a copy of the release we sent to all our customers today. We thought it was important and helpful to post the communication here too.

The uncertainty of the Coronavirus COVID-19 outbreak presents all of us with challenging business continuity issues. Like you, we are taking every precaution to ensure the safety of our employees while doing everything possible to continue to serve your critical business requirements. We wanted to take this opportunity to share with you the business continuity plans we have in place to ensure we can support your business without interruption. 

• We have been monitoring the health notices being issued by government agencies and ensuring our staff have access to the best advice and support at all times.
• We have an established and proven infrastructure that enables all staff to work from home or remote locations should that be required.
• We understand the importance of open communication with our customers and want to reassure you of our focus and commitment to providing the services you need to operate your business.
• In place of face-to-face meetings, we will take advantage of technology such as conference calls and online meetings with screen-sharing to maintain the appropriate level of customer communication and contact.
• You should continue to use our Support contact channels as usual, and we repeat these below for your information.

Thank you for your support. Please keep us informed of developments within your business and advise us if you need further assistance.

We wish you good health over the coming weeks and months.

These are the times and ways of getting in touch. Please note that all listed support times are GMT.

Mon-Fri: 8am-6pm Sat-Sun: 9am-5pm
Telephone: 0808 164 3703 (available till 11pm for emergencies)
WebChat: Access this by clicking the ‘Help’ button found on our support website 
Tickets: You can raise a ticket at this link or emailing help@volocommerce.com 24 hours a day, seven days a week

Kind Regards, 
Tony Kyberd 
COO